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TERMS AND CONDITIONS

Products and Sales Terms

The products available for purchase and displayed on this site are all strictly and exclusively original and official items from various football, basketball, rugby, motorsport, cycling, and other teams. The company managing the website www.calcioitalia-us.com is Rugiada Srl, with its registered office at Via Nazionale 251b, 00184 Rome, Italy. We also have a physical store in Rome, at Via Nazionale 251b.

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Right of Withdrawal

According to Legislative Decree 206/2005, the right of withdrawal can only be exercised by individuals acting for purposes not related to their professional activity. The right of withdrawal applies to purchased goods, excluding shipping costs, which constitute a service utilized by the consumer. The consumer has the right, within 14 working days from the receipt of the goods, to exercise the right of withdrawal under Legislative Decree no. 21 of February 21, 2014. The refund will be processed within 14 calendar days.

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Prices

The product prices are expressed in US Dollars, inclusive of VAT. Shipments destined outside the European Union may be subject to customs duties and various taxes, which are the responsibility of the recipient. Here you can see the full disclosure.

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How to Purchase

To proceed with the purchase you can contact customer service by email at info@calcioitalia-us.com, or follow the regular purchase procedure:

  1. Browse our online catalog and e-commerce system to select a product. Click on the desired product to view its details. Choose the size and, if desired, add options such as name and number, patches, etc. Check the quantity and click on ADD TO CART. Close the pop-up to continue shopping or click on GO TO CART to review its contents. Before finalizing the purchase, enter the destination country to view the shipping cost. Review your order, items, sizes, and quantities, then click on PURCHASE. Click CONTINUE to enter your details. Click PROCEED, select the payment method, and complete the order with payment. You can also add your favorite products to ADD TO FAVORITES for future reference.

  2. Email (info@calcioitalia-us.com) orders: In this case, list the desired products and shipping details.

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Returns and Exchanges

  1. Customized items - any items with any applications such as numbers and/or names and numbers, patches, etc. - cannot be returned. All jerseys are originally supplied without any customization. The jerseys displayed on the site with names, numbers, patches, etc., are intended to expedite the customer's purchase by avoiding various steps to complete the jersey as desired and are considered 'customized', therefore not eligible for returns and/or exchanges.

  2. Customers wishing to return an item must send an email to info@calcioitalia-us.com within 14 days from the date of receipt, providing the order date and number, the name of the purchaser, the item to be returned, and the requested item for exchange if applicable.

  3. Requests for returns or exchanges can only be made for unworn items, which must be delivered in their original packaging, complete with labels, and must NOT have been USED or WORN.

  4. Only claims accompanied by an Authorization Code provided by Customer Service will be accepted.

  5. Returns must be sent to: www.CalcioItalia-us.com, RUGIADA Srl, Via Nazionale 251B, 00184, Rome, Italy

  6. Refunds and/or size exchanges are acceptable; customers who choose to return an item to CalcioItalia-us.com have accepted that all costs arising from the return of the purchased goods and the paid shipping costs (first outbound shipment), and any second shipment (for sending the exchange) are all at the customer's expense and must be fully paid by the customer. Please note that goods returning from countries outside the European Union may be subject to return fees and subject to VAT, customs duties, and storage fees. Customers from these geographical areas will be charged any expenses incurred by CalcioItalia-us.com, including customs duties, VAT, and storage fees.

  7. Refunds will be calculated and processed only after the return of the item, its condition verified (see point 3), and any costs from point 6 deducted.

  8. Exchanges will be shipped following the payment of any costs incurred in point 6 and any price difference between the requested item and the returned item.

  9. Refunds will be credited directly to the bank account/credit card/PayPal account, etc., used for payment. The PayPal platform manages all our payments and will handle any refunds.

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